Frequently Asked Questions
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We work to a standard 48 hour response time. The majority of time, we respond quicker then this.
This can be impacted by events and out of office periods, which are noted on email signatures. Bank holidays in the UK can also impact this.
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We respond to every enquiry we receive, even if we can’t assist. If you haven’t received an email reply or out of office and it has been over 48 hours, please do check your junk emails.
If there is nothing there, please do give us a nudge.
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For the majority of clients, we meet via googlemeet video calls. We are happy to also have meetings over the phone.
Our recommendation is googlemeets video calls, but we are happy to work with what suits you best.
We do also meet clients in person at their venue. However this is by appointment and must be pre-booked
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For Weddings & special events, our payment schedule is based on the length of time between confirmation and date of event. For weddings and special events booked over a year in advance, we work to the following:
25% deposit to secure date on return of the contract
25% payment 9 months prior to wedding date
25% payment 6 months prior to wedding date
Final Payment 30 days prior to wedding date
For event packages booked less then 6 months before the event day:
50% deposit
25% 3 months prior
25% 30 days prior
For wedding admin packages, there are payable at the time of signing the contract.
Alternatively you can choose to pay for your wedding & special event monthly. Please discuss this with us prior to signing a contract, as we will additional information from you.
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If your budget is very limited, then our ad-hoc event calls is likely the best option. Please send us an enquiry and we’ll be delighted to advise.
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Whilst we love our recommended suppliers and want to do every event with them. We appreciate that they may not be everyone’s style.
The suppliers we recommend for your event will be based on your brief and the vision you have told us for your event.
If you have preferred suppliers you would like to work with, or your venue requires specific suppliers, we are happy to work with them.
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Our accommodation sourcing service is complimentary to the client as hotels pay us commission as agents after your stay. This does not impact upon recommendations from us.
Weddings
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We work a maximum of one wedding a week. We do this to ensure that we can dedicate sufficient time to your wedding day.
This means that if you are having a wedding weekend, we are with you the full weekend.
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Whilst we love our recommended suppliers and want to do every wedding with them. We appreciate that they may not be everyone’s style.
The suppliers we recommend for your wedding will be based on your brief and the vision you have told us for your day.
If you have preferred suppliers, we are happy to work with them.
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This depends on your needs. We have noted our recommended booking times below, but we can typically still help with less times. So still get in touch
For Full Wedding or Destination Wedding planning we recommend booking at minimum of 12 months. We find most clients book about 18 months prior to their wedding day.
For Partial Wedding Planning, we recommend booking about 9 months prior.
For On the Day Coordination, we recommend booking at least 6 months prior. Please do let get in touch if your wedding is less then this, as we can often still assist.
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Peak time for weddings in the UK is March to September. Some venues will include October in this.
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We charge for travel and accommodation based on distance from our home base of Edinburgh. This applies to weddings that are more than 100 miles from Edinburgh.
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A venue coordinator oversees all venue operations to ensure the space delivers what has been contractually agreed.
Their primary focus is ensuring the venue fulfils its obligations and runs smoothly from an operational standpoint.
In short: they represent the venue.
What Does a Wedding Planner or On-the-Day Coordinator Do?
A wedding planner or on-the-day coordinator represents you. Their role is to bring your vision to life from start to finish.
From the moment hair and makeup begin to the final song of the evening, they ensure everything flows exactly as planned.
Their focus is you and your experience.
What Do We Recommend?
We may seem biased. But when possible, we recommend having both.
They bring different expertise, different priorities, and different skill sets. Together, they create the kind of seamless, elevated experience that allows you to truly relax and be present.
Because your wedding day shouldn’t feel like a logistics exercise. It should feel effortless.